Contact Televo
Whether you are stuck on an installation, checking something before you subscribe, or asking for a refund, these are the ways to reach a person.
WhatsApp — fastest
The quickest route for setup help and pre-sales questions. Message us and we will usually reply within five minutes.
Better for anything needing a record — billing queries, refund requests and formal complaints. Write to [SUPPORT EMAIL] from the address you used to subscribe, and include your order reference.
What to include
Sending these first saves an exchange of messages:
- The email address on your subscription
- The device you are using — Firestick, Android box, Smart TV, Sky Glass
- The app you are using, and whether you logged in with M3U or Xtream Codes
- Whether the problem affects every channel or only some
- Whether you are on Wi-Fi or ethernet
Before you message us
A good number of support requests are answered faster by these pages than by us:
- Firestick installation, step by step
- App setup and login details
- Buffering and freezing — nine causes ranked
- IPTV UK FAQ
Refunds and complaints
Every plan carries a 7-day money-back guarantee. To claim it, email us from your subscription address within seven days of activation with your order reference. The conditions are set out in the refund policy.
If you are unhappy with how a complaint was handled, tell us first so we can put it right. Our full company details are on the about page.
Company details
[LEGAL COMPANY NAME]
[REGISTERED ADDRESS]
Company number [COMPANY NUMBER]
Email: [SUPPORT EMAIL]